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Quick answers to everything about creating, editing and sharing your wedding invitation. Can't find yours? Ask us and we reply within a couple of hours.
Getting started
What is Neuz Invites?
Neuz Invites makes digital wedding invitations that open on any phone from one link. You add your details, publish, and send the link to your guests on WhatsApp. Guests see animated pages for your events, a countdown, your photos, directions to the venue and an RSVP form.
How do I create my wedding invitation?
Create a free account, choose a design and pay once. A short guided chat then asks for your names, events, dates, venue, contact number, photos and music, and fills in your invitation for you. You can change anything afterwards in the editor and publish when you are happy.
How long does it take?
Most couples finish in 10 to 15 minutes. The guided chat saves every answer as you go, so you can stop and continue later from the same place.
Do I need to install an app?
No. Your invitation, and the dashboard you edit it in, both work in the phone browser. You can add Neuz Invites to your home screen like an app if you want to.
Which languages can my invitation be written in?
English, Hinglish, Hindi, Urdu and Telugu. Urdu and Telugu are written in English letters (for example "Aap sab ko dili dawat hai") so every guest can read them. The descriptions are written for you in the language you choose, and you can edit every word.
Is it for every religion and tradition?
Yes. There are designs for Muslim (Nikah and Walima), Hindu, Christian and South Indian (Telugu Subhalekha) weddings, plus modern designs for any couple. The wording follows the tradition of the design you pick.
Pricing and payment
How much does it cost?
Each invitation costs ₹499 (sale price) for one year, with unlimited guests and unlimited edits. There are no per-guest charges and no hidden fees.
How do I pay?
You pay on PhonePe's secure payment page with UPI, a debit or credit card, or net banking. We never see or store your card or bank details.
My payment failed or money was deducted but nothing happened. What now?
Open the "Payment status" page you were sent back to and tap "Check again": confirmation can take a few seconds. If a payment failed, PhonePe returns any deducted money automatically. If you are still unsure, write to us with your registered email and we will check it for you.
Do you have coupon codes?
Yes. Enter the code in the "Have a coupon code?" box at checkout and tap Apply. Some codes take a part of the price off; a 100% code completes your order without any payment.
Where are my receipts?
Open your dashboard and go to Payments. Every order has a receipt you can view and keep.
Can I get a refund?
Write to us from the Contact page with your order details and the reason, and we will look at it personally and reply within a couple of hours.
Editing your invitation
Can I edit my invitation after publishing?
Yes, as many times as you like until the event. Changes are saved as a draft; guests see them only after you tap "Publish changes".
Can I change every word on the invitation?
Yes. The "All wording" section of the editor lists every line of text on your design, section by section, and you can change any of them or reset them to the original. The small line at the very end can be reworded, linked to your own page, or hidden in the "Footer" section.
How do I add or remove events like Mehndi, Haldi or Walima?
In the editor, open Events. Add an event, give it a name, date, time and venue, or remove the ones you do not need. You can also reorder them.
How do dates work?
Dates are written as day/month/year, for example 15/12/26. You can type the date or pick it from the calendar button, and set the time next to it. The countdown runs to your main wedding day.
How do guests get directions to the venue?
Start typing your venue name and pick it from the suggestions: the address fills in by itself and each event's Directions button opens that exact place in Google Maps. Every event can have its own venue.
Can I hide parts of the invitation?
Yes. In the editor, open Sections and switch off anything you do not want, for example the gallery, contacts or family section.
What is chat mode?
Chat mode asks the guided questions again and rewrites your invitation with the new answers. It is useful if your plans change a lot. Your link stays the same and nothing goes live until you publish. It can be used up to three times per invitation.
Photos and music
How many photos can I add?
Up to 12 photos in the gallery, plus a picture for each event on designs that have one. Photos are resized automatically so they load fast on every phone.
Can I use my own song?
Yes. Pick a track from our music library or upload your own MP3 (up to 10 MB) in the Music section of the editor.
Why does the music not start by itself?
Phone browsers do not allow sound to start until the guest touches the page. As soon as the guest taps anywhere the music starts, and a small hint points to the music button if it has not started yet.
Replies (RSVP)
How do guests reply?
Guests fill in the short reply form on your invitation: their name, whether they will attend, and an optional message.
Where do I see the replies?
In your dashboard, tap "Replies" on your invitation to see everyone who answered. We also email you each new reply as it arrives.
Validity, renewal and account
How long does my invitation stay live?
One year from the day you buy it. Before it expires you can renew it for another year from your dashboard.
I forgot my password. What do I do?
On the log-in page tap "Forgot password", enter your email and follow the link we send you. The link works for a limited time.
Can I have more than one invitation?
Yes. You can buy as many invitations as you need, for example one for the Nikah and one for the reception, all in the same account.
How do I delete my account or my data?
Write to us from the Contact page using your registered email and we will remove your account and invitations.
Sellers and agents
Can I resell Neuz Invites from my own shop?
Yes. Sellers get their own branded storefront link, set their own prices (not below the base price) and earn 50% of every sale they make. Contact us to become a seller.
What does an agent do?
Agents onboard new sellers and earn a commission for each seller they bring in. Contact us if you would like to become an agent.
Troubleshooting
My guests say the invitation does not open.
Ask them to open the link in Chrome or Safari rather than inside another app, and to check their internet connection. Make sure your invitation is published and has not expired.
A photo will not upload.
Use a JPG, PNG or WebP photo under 8 MB and check your connection. Very large photos from new phones are made smaller automatically before upload.
The WhatsApp preview shows an old picture.
WhatsApp keeps link previews for a while. Send the link again a little later, or add something to the end of it like ?v=2 to get a fresh preview.
I still need help.
Write to us from the Contact page or email hello@neuz.me. We reply within a couple of hours.
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